It works like this: somebody has a question that has either to do with family or a general question around something that it bothering her and seems hard to explain in a conventional way. The underlying assumption is that unresolved trauma can be passed on from generation to generation and lead to symptoms of disease in contemporary family members. Next important assumption is that random participants can connect with the energy of sometimes long deceased family members at will. This is something really mysterious and completely unexplainable from a rational point of view.